Terms for using Zeonext.

1. Business service; authority

Zeonext Account Profit Intelligence ("Zeonext") is a business service offered by Zeo Platforms, Inc. ("Zeo Platforms," "we," "us," or "our"). You must be at least 18 years old and have authority to act for the business you represent. If you use the service for an organization, "you" and "Customer" include that organization. For paid services, the contracting legal entity will be identified in the applicable Order Form or written agreement.

2. The service

Zeonext provides software-assisted decision support that analyzes customer-supplied business information and may generate Recover, Protect, Expand, and prioritization findings. The service is decision-support and approval-based. It does not automatically issue invoices, change prices, amend contracts, alter staffing, contact customers, or enforce contractual rights.

3. Human verification; no professional advice

Outputs may contain errors, omissions, assumptions, or incomplete interpretations. You are responsible for independently verifying source evidence, calculations, contractual rights, customer obligations, pricing, margins, and recommended actions before relying on them. Zeonext does not provide legal, accounting, tax, insurance, investment, employment, or other regulated professional advice. A finding about a contract is analytical decision support and is not a legal determination of enforceability, entitlement, breach, or damages.

4. Customer data and authorization

As between Customer and Zeo Platforms, Customer retains ownership of data and materials Customer submits to the service ("Customer Data"). Customer grants Zeo Platforms a limited, non-exclusive right to process Customer Data solely as reasonably necessary to provide, secure, support, and improve the service as permitted by these Terms and the Privacy Policy. Customer represents that it has all rights, permissions, notices, and lawful bases needed to submit Customer Data and authorize this processing.

You must not submit Social Security numbers, government identification numbers, payment-card data, bank credentials, passwords, medical or biometric information, precise geolocation, or other highly sensitive or regulated personal information unless Zeo Platforms has expressly agreed in writing that the service is configured to handle it.

5. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform or receive the service, protect it using at least reasonable care, and disclose it only to personnel, contractors, and service providers who need it for that purpose and are subject to confidentiality obligations. These obligations do not apply to information that is publicly available through no breach, already lawfully known without restriction, independently developed without use of the other party's Confidential Information, or lawfully received from a third party without confidentiality duty. A party may disclose Confidential Information when required by law, and where legally permitted will provide reasonable notice.

6. AI and third-party services

The service may use third-party infrastructure, AI, hosting, communications, or integration providers. When live AI analysis is enabled, Customer Data may be transmitted to the configured AI provider as described in the Privacy Policy. Third-party services are subject to their own operational controls. Zeo Platforms remains responsible for its own contractual commitments but does not warrant that a third-party service will be uninterrupted or error-free.

7. License and intellectual property

Subject to these Terms and any applicable Order Form, Zeo Platforms grants Customer a limited, non-exclusive, non-transferable, revocable right to use the service for Customer's internal business purposes during the applicable term. Zeo Platforms and its licensors retain all rights in the service, software, interfaces, models, workflows, scoring methods, documentation, branding, and improvements, excluding Customer Data.

Customer may use outputs generated from Customer Data for its internal business purposes, subject to Customer's responsibility for verification. Zeo Platforms may use aggregated or de-identified usage, performance, recommendation, and outcome information that cannot reasonably identify Customer or any individual to operate, benchmark, evaluate, and improve the service. Zeo Platforms will not use identifiable Customer Data to train a general-purpose model for other customers unless Customer expressly agrees in writing.

8. Acceptable use

You may not: access or use the service unlawfully; submit data you are not authorized to provide; attempt to gain unauthorized access to systems or accounts; interfere with service integrity or security; introduce malicious code; probe or test vulnerabilities without written authorization; use the service to make unlawful employment, credit, insurance, housing, or other legally restricted decisions; resell or sublicense the service except under a written partner agreement; or reverse engineer the service except to the limited extent a restriction is prohibited by applicable law.

9. Recommendations and financial estimates

Estimated revenue, profit, savings, recovery, risk, probability, or expansion amounts are analytical estimates, not guarantees. Actual outcomes may differ materially due to customer decisions, contract interpretation, customer acceptance, labor costs, operational changes, market conditions, incomplete data, or other factors. Customer is solely responsible for any invoice, pricing change, staffing change, customer communication, contract action, or other business decision taken in response to an output.

10. Pilot and paid services

Pilot scope, fees, credits, deliverables, subscription terms, renewals, payment timing, taxes, cancellation rights, and any service levels are governed by the applicable Order Form or signed written agreement. Website pricing is illustrative launch pricing and may change before an Order Form is executed. Unless an Order Form states otherwise, fees paid for completed pilot or subscription periods are nonrefundable except where required by law.

11. Feedback

If you voluntarily provide ideas or feedback about the service, you grant Zeo Platforms a perpetual, worldwide, royalty-free right to use that feedback without restriction or obligation, provided we do not publicly identify you as the source without permission.

12. Suspension and termination

Zeo Platforms may suspend or restrict access when reasonably necessary to address a security threat, unlawful use, material breach, nonpayment, or risk to the service or other users. Either party may terminate a paid service as provided in the applicable Order Form. Upon termination, Customer's right to use the service ends, but provisions that by their nature should survive will survive, including confidentiality, intellectual property, payment obligations, disclaimers, liability limitations, indemnification, and dispute provisions.

13. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, DEMO, PILOT, SERVICE, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." ZEO PLATFORMS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR PRODUCE A PARTICULAR FINANCIAL RESULT. ZEO PLATFORMS DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ZEO PLATFORMS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY CUSTOMER TO ZEO PLATFORMS UNDER THE APPLICABLE ORDER FORM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $1,000. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

15. Indemnification

Customer will defend, indemnify, and hold harmless Zeo Platforms and its officers, directors, employees, and agents from third-party claims, damages, losses, and reasonable costs arising from Customer Data submitted without required rights or permissions, Customer's unlawful use of the service, or Customer's customer-facing, contractual, pricing, billing, employment, or other business actions taken based on service outputs, except to the extent caused by Zeo Platforms' own violation of these Terms or applicable law.

16. Governing law and disputes

An applicable signed Order Form or master services agreement may specify governing law and forum. If it does not, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware. Before filing a claim, the parties will attempt in good faith for at least 30 days to resolve the dispute through written notice and business-level discussion, except where immediate injunctive relief is reasonably necessary.

17. Changes to these Terms

We may update these Terms prospectively. We will post the updated Terms with a new "Last updated" date and provide additional notice when required by law or contract. Material changes will not retroactively reduce rights or expand our use of previously submitted Customer Data without any consent required by applicable law or contract.

18. General

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. A waiver must be in writing and applies only to the specific instance. Customer may not assign these Terms without Zeo Platforms' written consent, except in connection with a merger or sale of substantially all relevant assets; Zeo Platforms may assign them in connection with a merger, reorganization, financing, or sale of its business or assets. The applicable Order Form, these Terms, the Privacy Policy, and any expressly incorporated addenda form the agreement for the covered service, with the signed Order Form controlling in the event of conflict.

19. Contact

Questions about these Terms may be submitted through the Contact page. Customers with a signed Order Form may also use the legal or notice contact identified in their commercial agreement.